865-443-9034 
F.A.Q.
Frequently Asked Questions:
Yes, we’re happy to install the components you provide, although please note that we will charge for labor. However, it’s important to mention that we cannot offer a warranty on parts provided by customers.
Yes, we do charge a non-refundable $64.99 (plus tax) diagnostic fee to assess your computer. This fee covers the time and resources our team dedicates to thoroughly investigating and identifying the root cause of your issue.
If you already know what the problem is, you won’t need to pay the diagnostic fee. However, please note that, in such cases, we won’t double-check your work. If the issue persists after we conduct the repair you requested, we cannot be held responsible.
The duration of the repair process can vary, but we aim to complete repairs within 24 to 72 hours after your computer is placed on the bench. If you have an urgent situation, please inform us as soon as possible so that we can prioritize your system accordingly. However, if parts need to be ordered, this may extend the repair timeline. We strive to keep loaner computers available for use while yours is being repaired to minimize any inconvenience.
Yes, we offer data recovery services. It’s important to note that there’s a distinction between recovering data from a functioning hard drive and recovering data from a damaged one.
Data recovery involves retrieving lost, deleted, or inaccessible files. If your hard drive is experiencing issues such as grinding, clicking, or loud noises, it’s likely that the internal components are damaged. In such cases, the data cannot be recovered until the hard drive is somewhat functional.
For mechanical hard drive repair, you may need to send your hard drive to a specialist who specializes in such repairs. Once the hard drive is repaired to a functional state, data recovery can then be attempted.
Yes, we do offer on-site visits to your office. We understand that some situations require immediate attention, and we strive to accommodate most schedules, especially in emergencies. Give us a call, and we’ll be happy to discuss rates and schedule a visit that works for you.
Yes, we maintain a certain level of inventory in our store. We typically stock enough components to facilitate repairs for computers requiring hard drives, RAM, power supplies, and various connectors and cables. However, our inventory may vary depending on demand and availability. Feel free to inquire about specific components or parts you may need for your repair.
Of course! If you only need file storage, a NAS (networked attached storage) is your answer. We can configure the NAS with the proper permissions to limit access to sensitive files. Do you need a server for your multi-user Quickbooks? That calls for a Microsoft Windows server. We can architect the solution, build, install, and configure your workstations to access your new server. Let’s not ignore Linux servers; depending on your needs, this could be your best solution. Ask us, and we can help you identify your best solution.
Thanks for asking! You can find it here: https://advancedcomputersofknoxville.com/break-fix-question-form/
We are glad you asked! We have an enterprise-experienced IT architect on our team. His expertise includes ‘Cloud’, ‘Virtualization’, Windows, Mac, Linux, VPN’s, network architecture, servers, and workstations. Once we talk about the boss, he used to be ‘The Single Throat to Choke’ for enterprise customers like ‘BP’ (British Petroleum) and Winchester Ammunition. He insists that we measure customer satisfaction automatically with every interaction. You can expect that your team will get the service you expect and paid for!
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